This assignment does not count toward the final grade.

Rate Your Customer Service Skills

Due Apr 24, 2022 by 11:59pm
Points None
Available Apr 18, 2022 at 6pm - May 15, 2022 at 11:59pm

This assignment was locked May 15, 2022 at 11:59pm.

Dear Students,

Complete the Remarkable – YOU! Checklist for Service Professionals (WorldHost Training Services, 2013). On a scale of 1–5 (with 5 being highest) rate yourself on the following customer service skills. You can use a recent customer interaction or one from a previous service role. Add any other criteria that relate specifically to your position.

Qualities of a Remarkable Service Professional	Score
Treat all colleagues with courtesy and respect.
Treat all customers with courtesy and respect.
Create a positive first impression for all customers.
Communicate clearly when sharing directions or information.
Be aware of the impact of voice and body language during communications.
Use open-ended questions to clarify.
Listen in an active and engaged way.
Listen without judgment to gain understanding.
Demonstrate empathy to customers.
Take initiative to deal with challenging situations.
Solve problems effectively.
Speak highly of the organization’s products and services on a consistent basis.
Provide positive recognition to customers.
Provide constructive feedback using assertive language.
Look for ways to improve as a customer service professional on an ongoing basis.
Look for ways to provide remarkable, out-of-the-ordinary service on an ongoing basis.