Study Questions - Chapter 4: Food and Beverage Services

Study Questions - Chapter 4:  Food and Beverage Services

1. What are the two main classifications for food and beverage operations and which is significantly larger in terms of market share?
2. Should gratuities be abolished in favor of all-inclusive pricing? Consider the point of view of the server, the owner, and the guest in your analysis.
3. Think of the concept of the third space, and name two of these types of operations in your community.
4. Have you worked in a restaurant or foodservice operation? What are the three important lessons you learned about work while there?  If you have not, interview a classmate who has experience in the field and find out what three lessons he or she would suggest.
5. What is your favorite restaurant? What does it do so well to have become your favorite? What would you recommend it do to improve your dining experience even more?
6. What was your all-time best restaurant dining experience? Compare and contrast this with one of your worst dining experiences. For each of these, include a description of:
   1. The food
   2. The behavior of restaurant staff
   3. Ambiance (music, décor, temperature, comfort of chairs, lighting)
   4. The reason for your visit
   5. Your mood upon entering the establishment