Let's not let technology in the course, get in the way of your learning! If you have any questions about how this class works on Canvas, don't hesitate to contact me. I can usually help or point you in the right direction.

Troubleshooting Quick Guide

If you are using Safari or Internet Explorer > switch to ChromeLinks to an external site. or FirefoxLinks to an external site..
If you are using a phone, tablet > switch to a laptop, desktop, or Chromebook.
If you have more than the necessary websites open > close all unneeded ones.
If you have not refreshed your screen > do so by clicking the circular arrow in the top left corner of your search bar.
If you have not logged off in awhile or it has been sitting idle > log off and restart your computer.
If you have not cleared your cookies recently > Here's how Clear cache and cookies in Google ChromeLinks to an external site.
If you have not allowed pop-ups for the publisher's site > Here's how unblock pop-upsLinks to an external site.
If you are trying to access Assignments from the publisher's website > only access Assignments through Canvas links
If your grades are not showing up in the Canvas Gradebook > only access Assignments through Canvas links

Canvas Support & Hotline

Click the "Help" icon on the left menu for the Canvas hotline and a variety of options for getting immediate assistance.

Check out the Canvas Student Orientation for a quick refresher.
Canvas 24 Hour Support (877) 930-1129
COD Student Resource Guide
Canvas Student Guide
If your course is not showing up in Canvas, check your enrollment in Self-Service
- If your course does not show up on Self-Service, please contact Admissions.
- If your course is listed on Self-Service please contact your instructor.
Student Passwords contact the Admissions Office
- (760) 773-2516
- enrolls@collegeofthedesert.edu

You can also take advantage of the following free resources for technical support

Campus Helpdesk

Student Portal

On-Campus Support

Library
Tutoring and Academic Skills Center ( TASC)
Office 365 and Resetting Your Password
CIS Geeks