Trends in Production and Operations Management

BPM Case Study on Improving Delivery: The case is made in this video, often in a humorous way, for the benefits of business process improvements in the flower delivery business.

Section 10.8 makes the claim that Business Process Management (BPM) has saved U.S. firms $117 billion a year on inventory costs alone. View the video produced by software maker Appian, which offers various solutions including BPM, and make a list of benefits the system portrayed in the video offered. How did it help the grower? How did the various firms that were part of the transportation and delivery process benefit.What about the consumer, how did BPM help to create a happier, satisfied customer? Would you agree with the presenter in this video, Daryl Plummer from research giant Gartner, that BPM creates a significantly more collaborative environment?

Many college students may be too young to remember the days before companies like Amazon revolutionized the delivery and tracking of shipped purchases. Ask somebody a bit older what it was like before our modern times when an order can be placed, tracked and delivery verified, typically in 2 days flat, and the frustrations that often came while waiting for that order to show up at the customer’s door. Here’s a brief history of the supply chainin case you don’t know anybody who lived during the olden days of supply chain management. Cersasis reviews the Five Keys to Running a Synchronized Supply Chain.

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