CH 5: Communications & Documentation LOBJ

KNOWLEDGE OBJECTIVES:

  1. Describe the importance of communication and documentation for emergency medical responders (EMRs). (p 74)
  2. Describe the different types of equipment used by EMRs in voice, radio, telephone, and data systems. (pp 74–76)
  3. Summarize the functions of radio communications during the following phases of a response:
    1. Dispatch (p 76)
    2. Response to the scene (p 76)
    3. Arrival at the scene (p 76)
    4. Update of responding emergency medical services (EMS) units (pp 76–77)
    5. Transfer of patient care to other EMS personnel (p 77)
    6. Postrun activities (p 77)
  4. Describe the guidelines for radio communication. (p 78)
  5. Discuss the techniques of effective verbal communication. (pp 78–80)
  6. Describe guidelines for effective communication with patients. (p 78)
  7. Explain the skills that will help EMRs communicate with:
    1. Patients who are hard of hearing or deaf. (pp 80–81)
    2. Patients who are visually impaired (p 81)
    3. Non–English-speaking patients (pp 81–82)
    4. Geriatric patients (p 82)
    5. Pediatric patients (p 82)
    6. Patients with a developmental disability (p 82)
    7. Persons displaying disruptive behavior (pp 82–83)
  8. Explain the role of medical terminology. (p 83)
  9. Describe the legal significance of documentation. (p 85)
  10. List the items that EMRs should include in a patient care report to ensure proper documentation. (p 85)

SKILL OBJECTIVES:

  1. Demonstrate proper radio communications. (p 78)
  2. Demonstrate an understanding of the rules of communication with colleagues, patients, and bystanders as an EMS professional. (pp 79­–80)
  3. Demonstrate the techniques for successful cross-cultural communication. (p 80)
  4. Demonstrate completion of a patient care report. (p 85)