4: Purpose, Vision, Mission, Vision, & Measures

Clearly defining your Purpose, Vision, Mission, Values, and Measures will help your team understand what you’re trying to achieve.

Aside from motivation, this will enable them to make decisions independently, rather than referring to the chain of command. It will also help your organization track whether or not it’s achieving its goals.

As companies demand more out of their employees, top talent is demanding more from companies in terms of purpose and engagement—in fact, according to a 2015 Deloitte Survey, 6 out of 10 Millennials Links to an external site. stated that they chose to work for their current employers due to their “sense of purpose.” It’s all too easy for a company’s Purpose, Vision, Mission, and Values to get muddled, so we’ve created a template Links to an external site. to help your team understand the differences.

TERM

DEFINITION

MEANINGFUL EXAMPLES

Purpose

Why we choose to exist together, beyond financial gain

Pressure Test: Is this statement true for both the organization AND myself?

Try starting with ‘We believe …”

  • TOMS: We believe we can improve people's lives through business
  • MUJI: We believe in the allure of the natural
  • Facebook: We believe that connection is a human right
  • AMEX: We believe it is noble to serve others

Vision

The difference we’ll create in our customers’ lives or the larger world when we ultimately realize our Purpose

Pressure Test: Will this inspire people both inside and outside the company?

Try starting with ‘We will …”

  • Tesla: We will accelerate the advent of sustainable transportation
  • Airbnb: We will help you belong anywhere
  • GoldieBlox: We will correct the gender imbalance in engineering
  • Uber: We will change the way the world moves
  • AMEX: We will become a company that cares and supports our own people like no other

Mission

An ambitious yet achievable position in our market or in our customers’ lives that recognizes our Purpose

Pressure Test: Does this make explicit what business we’re actually in?

Try starting with ‘Be the most ...”

  • Tesla: Be the most compelling car company of the 21st century 
  • Toyota: Be the most successful and respected car company in America
  • Amazon: Be Earth's most customer-centric company 
  • Nordstrom: Give customers the most compelling shopping experience possible
  • AMEX: To become the world’s most respected service brand

Values

The principles and values that will accelerate our progress together

Pressure Test: Are there few enough to remember and are they written in our own voice?

Try starting with a verb

  • Zappos: Deliver WOW Through Service
  • R/GA: Never Stop Looking Ahead
  • Hubspot: Obsess over customers, not competitors
  • Coca Cola: Be committed in heart and mind
  • AMEX: Develop relationships that make a positive difference

Measures



Things that we can observe that indicate progress, forward or backward

Pressure Test: Are these specific, measurable, and outcome focused?

Try starting by challenging what your competitors would measure

  • Tesla: The adoption of its open source charging tech
  • Zappos: How many times they can make a customer say ‘Wow’
  • AMEX: Measure Net Promoter Score, not how quickly a service call is terminated