Bonus Points - In-Class Activity - Just How Good Is It?

In-Class Activity - Just How Good Is It?

Students,

This activity aligns with Chapter 8 and pertains to service quality.  We have all experienced service quality at dining establishments. List the three most popular places on or near campus to eat. Then, consider what constitutes service quality for you and assign a value of 5 for excellent, 3 for acceptable, and 1 for unacceptable. Be as specific as you can in setting up your criteria. For example, you may wish to consider items similar to those listed below.

1. Length of wait time to place order:

2 minutes or less—5 points

3–5 minutes—3 points

6 or more minutes—1 point

2. Availability of menu items and ingredients:

Always available—5 points

Runs out 1 in 5 purchases—3 points

Out of something every time you shop—1 point

As a class, let's determine what criteria are important to you and assign values of 5, 3, and 1 for specific performance. Finally, rate the three eateries on the criteria. Which one is the best?

Let's Create a Worksheet for Just How Good Is It?